FAQs

Most of our events have age restrictions, in which case you will need to provide proof of age on entry. Please refer to the individual event page for the age restrictions of that specific event. When purchasing alcohol, if you appear to be under the age of 25, you may be asked for proof of age. We reserve the right to refuse to serve you alcohol if you do not have valid photographic ID.
Acceptable forms of ID to prove you are over 18 include:
• A photo driving licence
• A passport
• A proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.

Our security teams can also accept the YOTI app

Most of our live music events have age restrictions.
Please check the individual event listings on our What’s On page to find out what the age restriction for particular events is set at.

Where an age restriction is put in place, for example ‘This is a 14+ event’ this means that anyone under the age of 14 cannot attend, regardless of whether they are with an adult or not.

Where there are age restrictions allowing under 18’s to attend an event, the under 18 must always be accompanied by and adult over the age of 18. (adult refers to a parent, guardian or older relative that is responsible for the care and actions of the under 18 year old.).

PLEASE NOTE: The ratio for adult to child is classed as 1 adult can accompany 2 under 18’s at an event.

Dreamland is a responsible licenced event venue where the safety and security of our guests is a top priority.

The event management team, together with our security and medical providers, work closely with the emergency services to provide a safe place from which to enjoy live entertainment.

Each event is risk assessed and audience profiled to ensure we have relevant security measures in place. These details are communicated to Kent Police in advance of the event and can include covert officers, drug detection dogs, general purpose patrol dogs, various levels of personal and bag searches, age identification and Security Industry Authority (SIA) officers.

Our entire site is covered by CCTV which is viewed and recorded from a dedicated Operations Control. Additionally, all our security officers wear Body Worn Video devices.

We urge our guests to help us ensure that Dreamland maintains its high standards of safety by alerting a member of staff or security should you see something that doesn’t look right or an incident that should be brought to our attention.

THERE IS ZERO TOLERENCE TOWARDS DRUGS AND THE UNDERAGE CONSUMPTION OF ALCOHOL AT DREAMLAND.

PROHIBITED ITEMS INCLUDE BUT ARE NOT LIMITED TO:
Balaclavas/masks/helmets, alcohol, bags larger than A4 (21 x 29.7), lasers, chairs (including camping chairs and stools), spray cans (including deodorant), professional cameras, glass, illegal substances, refillable bottles and flasks, flags/banners/poles, pyrotechnics and fireworks, laptops/tablets/audio recording devices, unmanned aerial systems, skateboard/rollerblades/bicycles, air horns, megaphones, animals (other than assistance dogs) weapons, selfie sticks, umbrellas, any goods for unauthorised trading with unauthorised logos, balloons, clothing/garments/items which promote cultural appropriation, cool bags/boxes, perfume and makeup (over 100ml), sound systems, unofficial tabards and reflective/high vis jackets, disposable BBQs.

Please note that guests will have to pass through security and bag searches to enter all ticketed events and any items deemed to be dangerous by the venue manager will be confiscated and disposed of by the venue.

All items are subject to change without notice by venue management.

Searches will be carried out at all outdoor live music events in 2024. Please refer to the list of prohibited items prior to entering the queue lanes.

You may be ejected from or not permitted to enter Dreamland and required to surrender any Tickets you hold, without refund, if you refuse:

(a) to leave a Prohibited Item with our stewards;

(b) to be searched; and/or

(c) in our reasonable opinion, you or your behaviour, or any item you are carrying might:

• pose a health and safety risk;
• affect the enjoyment of other visitors;
• affect the running of the Event;
• cause damage to or interfere with the property of Dreamland or the Organisers;
• be in breach of these Venue Terms or the Ticket Terms;
• be illegal;
• lead to a breach of any licensing conditions applicable at the Venue; or
• be in breach of any rules and regulations exhibited on notices at the Venue, such as (without limitation)

In order to ensure the security, safety and comfort of all visitors, we reserve the right at our reasonable discretion to refuse your admission to, or to eject you from, the relevant Venue without compensation or refund.

For events at Dreamland, bags larger than A4 ( 21 x 29.7) size are not permitted inside the venue. We advise all event goers to bring as little with them as possible when attending events, unless there are specific medical reasons which mean you need to bring a larger bag. If this is the case, please email the team at customerservices@dreamland.co.uk prior to the event you are attending for further advice.

The security team may confiscate items on entry. These items will then be disposed of by the venue. There will be no opportunity to collect confiscated items post event in 2024.

The majority of indoor and outdoor live music events at Dreamland have age restrictions. Parents and guardians are asked to carefully read the individual event information prior to booking tickets and consider if an event is suitable for the child they wish to bring. We cannot admit anyone caring for a baby at live music events that have an age restriction of 14+ or above.

We urge parents / guardians / carers to carefully consider the suitability of any live music event for the baby in their care. Loud noise levels can affect babies hearing, as their ear canals are not fully developed, and they should not be subjected to levels over 60db.

Babies are welcome at events categorised as All Ages Welcome, but they must wear ear defenders and are not permitted in close proximity to stage areas.

Dreamland cannot permit prams, carriers, pushchairs, so babies must always be carried throughout their time in the venue. Babes in arms do not need a ticket, but tickets must be purchased for children aged 2 years and older.

Here are some things to consider if you are thinking about bringing a baby to an event at Dreamland:

• Noise levels: Concerts can be very loud, and babies’ ear canals aren’t fully developed, making them more sensitive to noise. Babies shouldn’t be exposed to noise levels above 60 decibels. All of our live music events will exceed this level.
• Other attendees: Make sure your child doesn’t disturb other people and is safe at all times.
• Babies have ear protection.
• Keep far away from the front of stage and, where possible, position yourself behind the mixing desk area.

We won't be accepting any cash payments this year only debit/card and apple pay.

1. We have invested in a robust Wi-Fi system across the site for all operators from the minute you enter the site to all bars, concessions, merchandise, fairground rides etc
2. If this Wi-Fi system fails at all we can still run transactions off line. They will update as soon as the Wi-Fi is restored.
3. You can pay with all debit and credit cards as well as phones and other devices.
4. You can use apple pay etc even if you do not have phone reception.
5. It is proven that there is a significant reduction in campsite thefts where there is no cash at festivals.
6. It is proven that cashless speeds up service on bars and catering units.
7. Not carrying cash on site makes it safer for all the traders and public on site and makes the site less of a security threat for all concerned.

Refillable flasks and bottles are not permitted. Free tap water is available at all bars for this event.

If you need to take medication, please ensure you bring the relevant prescription with you or have access to the NHS app which will show the relevant details. All medications including over the counter medications such as Paracetamol will need to be checked with the medical team on site, prior to entry. If there is no relevant prescription the medication will be confiscated. Please only bring the required amount of medication for the event period in the original manufacturers packaging. If you have specific medication which requires refrigeration this can also be stored at the Medical Centre on site and must be labelled with the customer’s name and contact details.

Pets of any kind are not permitted at Dreamland for indoor or outdoor live music events.
Assistance dogs are welcomed with their humans and the relevant appropriate licences / paperwork.

If you have any questions regarding animals at Dreamland please email customerservices@dreamland.co.uk who can assist you further.

Our outdoor venue is accessible and is mainly level, there is a slope to reach the accessible platform area, which is set to the back of the outdoor stage area and is on a higher level to the general admission area. The accessible platform area offers good views to the Scenic Stage but is not situated next to the Scenic Stage. Please be aware this is a no smoking area.
The outdoor and Scenic Stage area of Dreamland is mainly level. The paths are either block paved, sand or pea shingle. For Accessible Platform ticket holders, please head to the VIP / Accessible area, which can be reached via the slight slope by Rosco’s Ice Cream van. Please ask a member of the Dreamland team if you need any assistance.

Dreamland is a standing only venue (unless other wise stated in the specific event description) and other than the Accessible platforms available in our Hall By The Sea venue and outdoor Scenic Stage venue, there is no seating available which can be reserved or pre booked. Please be aware that the accessible platforms are strictly for accessible platform ticket holders only and proof of eligibility will be required.

We are unable to allow portable seating of any kind into our venues so, if you do need to sit down during an event, please speak to a member of the Dreamland Event Management team on site, who will endeavour to help you.

For our outdoor events there is no cloakroom and there are no storage facilities available on site at Dreamland.

Re entry at the majority of our outdoor and indoor events is not possible.

We’re afraid we don’t have a camping area at Dreamland. However, there are a number of hotels in the area and we are only a five minute walk from Margate train station.

If you have proof of medical exemption and need to bring snacks with you, please inform the team at the doors on arrival. Please bring proof of medical exemption with you if possible.

Yes! We’ll have a great line up of talented food traders dishing up delicious eats throughout the event.

Yes, there are a variety of food outlets on park. You can find out more about food and drink options here.

Yes. There will be alcohol served in designated areas. If you are buying drinks, please ensure you do not leave these areas when drinking them. You will also need to show proof of age when buying alcohol.

Many of our events are managed by external promoters and so we often do not have full details of exactly what the production will involve until very close to the day of the show. Most of our events will contain flashing lights and use of haze as standard. We make every effort to advertise on doors of the event if this is the case.

If your query is ticket-related, please contact our ticketing partner AXS here. If you have purchased your ticket from one of our other authorised ticket sellers (including See Tickets, DICE, Skiddle, and Resident Advisor), please refer to their individual websites for customer service information.

Learn more about our official ticketing partner, AXS, here.

Only registered assistance dogs are permitted to enter the park.

Yes, there will be designated areas throughout the park. Smoking will not be allowed in any other areas.